Customer Service

Customer service is more than giving the customer what they expect -- it’s about exceeding their expectations so that they become loyal advocates for your brand. Our FCRA-certified call center agents are retention-oriented. By creating a competitive environment, our agents are incentivized to deliver a consistently high standard of customer service. CoreLogic Consumer Services can customize a program to meet your retention goals and help you avoid high attrition.

Our call center is centrally located in Des Moines, Iowa. It opened for business in 2005 and is currently staffed with 150 agents and 14 managers. The call center provides product support for a variety of clients, having handled over 1 million calls in 2008.

FCRA Agents
Our agents strictly adhere to the guidelines set by the FCRA regarding timeframes, forms and procedures.
Communication Channels
We can deliver alerts for any product, credit or non-credit, via several different communication channels.